Shipping Policy

Last Updated: October 21, 2026

1. Shipping Destinations

We currently offer shipping within the Kingdom of Saudi Arabia (KSA). Orders are delivered to eligible addresses across major cities and other serviceable areas, subject to courier availability.

2. Order Processing Time

Orders are generally processed within 1–3 business days after confirmation. During promotional campaigns, holidays, or periods of high demand, processing may take longer.

Orders are not typically processed on weekends or public holidays. You will be notified if there is a significant delay affecting your order.

3. Estimated Delivery Time

Our estimated delivery times within Saudi Arabia are:

• Major cities: 5–10 business days.

• Other serviceable areas: 7–12 business days.

• Remote locations: Delivery may require additional time.

These timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on product availability, supplier location, courier operations, weather conditions, and other circumstances beyond our control.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms and conditions stated in the relevant promotion.

Additional charges, if applicable, will be communicated before order confirmation.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication channel.

Please allow some time for tracking information to become active after dispatch. If you have not received tracking details or need assistance wi